I was recently been awarded the designation of CSP™ (Certified Speaking Professional). The CSP™ is the speaking profession’s international measure of professional platform skill and less than 12% of 5000 professional speakers worldwide hold the designation. This rigorous certification process reviews a minimum of 250 speaking engagements within 10 years and documented earnings of at […]
Honest Feedback: The Key to Improvement After conducting a training session a week ago, my colleague and I picked up the phone to call participants who attended our program. Rather than being blinded by the “trainer’s syndrome” (where trainers walk away thinking that they ran a great program while the participants don’t share the same level of enthusiasm), […]
A lot of my participants come up to me and ask me if I am ever tired of speaking? Will I ever be bored saying the same things, telling the same jokes or sharing the same stories? My short answer is “No“. Mastery involves doing the same things again and again till it is really […]
The boss’ complaint There was a senior project manager who invited me down to his office to talk about a training program for his staff. He introduced me to his company and also the type of engineering work that they were involved in. However, when it came to his team of people working on the project, […]
Not long ago, I was engaged to run a training program with a logistics company. I worked with the telesales team, and one big problem they have is a communication breakdown between the managers and the executives. The employee opinion survey shows that the morale of the team is all-time low. All the managers were […]
In my work with people and teams, goal setting is NOT an issue, goal attainment is. The big question is, “How can I ensure that I hit my goals consistently?"
Many people focus on what’s needed to be done and keep adding to their plate. However, they fail to consider that the process of stopping what is not working is just as important as starting on what works.
Mike looks cute, but nobody likes him. Mike represents the problems our staff or colleagues face every day at work. Everyone has their monkey, and they share their monkey (problems) with you every day. How do you help them solve their problems?
We are currently living in a world focused on problems everyday. When we turn on the news, almost 95% of content covers problems that are happening around the world. In my meetings with clients, i hear more problems than solutions brought up by leaders. By focusing on problems, it results in people getting low morale, […]
This article explores the concept of trust, emphasizing how individual integrity forms the foundation for organizational trust. It highlights the importance of personal character, competence, and values in building a trustworthy reputation. Delve into the case study of the ponding incident in Singapore, demonstrating how a lack of transparency can erode public confidence.
