Communication

9 min read

Master Active Listening Skills Even When Busy

In leadership, the ability to actively listen is more than just a valuable skill—it’s essential. Leaders who master the art of active listening foster stronger relationships, inspire their teams, and make informed decisions that drive success. However, in today’s fast-paced business environment, finding time to truly listen can feel impossible. Between back-to-back meetings, urgent deadlines, […]

Read Article arrow_forward

2 min read

How to Capture Senior Leaders’ Attention and Funding for Your Ideas

Struggling to get senior leaders' attention and funding for your ideas? Head of Quality, Innovation and Improvement in healthcare, shares areas to unlock senior leaders' attention and secure funding.

Read Article arrow_forward

4 min read

Difference Between Active Listening And Solution-Focused Listening

What's the difference between active listening and solution-focused listening? Read to learn how your listening skills can positively transform your workplace communication.

Read Article arrow_forward

4 min read

Four key lessons from TikTok’s CEO on handling hostile accusations

TikTok has come under fire because the app has over 150 million users from the United States (US). How did TikTok's CEO Chew Shou Zi fare in the recent hostile US Congressional hearing?

Read Article arrow_forward

1 min read

What do you say to people who reply you with “Don’t know”

  Have you ever gotten frustrated because the first answer to any question you ask others is, “Don’t know”. What can you say to help others to answer your question? How do you get others to reply you without giving you a blank look? How do you handle such passive aggressive response?   Handling “I […]

Read Article arrow_forward

2 min read

Quiz: What makes a conversation solution-focused?

Take this Quiz to find out how solution-focused are you as a leader. What makes a conversation solution focused?

Read Article arrow_forward

1 min read

Six Questions For Business Managers To Create Optimistic Conversations

Business leaders and managers want better conversations that help their staff to think about possibilities, be optimistic, and move them into new realities. Here are 6 questions you can ask to create optimistic conversations.

Read Article arrow_forward

5 min read

How do you handle crisis communication when COVID-19 hits your organisation?

Since 12 February 2020, Grace Assembly of God was hit with its first two cases of the COVID-19 virus. Almost every day for 12 days, the newspapers in Singapore reported additional cases of people being infected. What do you do when your organisation is hit with the COVID-19 and how do you handle crisis communication at such times?

Read Article arrow_forward

3 min read

Do you honestly ask for feedback?

Honest Feedback: The Key to Improvement After conducting a training session a week ago, my colleague and I picked up the phone to call participants who attended our program. Rather than being blinded by the “trainer’s syndrome” (where trainers walk away thinking that they ran a great program while the participants don’t share the same level of enthusiasm), […]

Read Article arrow_forward

3 min read

Listen to the wish behind every complaint

The boss’ complaint There was a senior project manager who invited me down to his office to talk about a training program for his staff. He introduced me to his company and also the type of engineering work that they were involved in. However, when it came to his team of people working on the project, […]

Read Article arrow_forward