Case Study: How JurongHealth Campus embarked on creating a culture of positive change and creating wins

JurongHealth Campus, a large public hospital in west Singapore, has recently shared its success story after implementing the Small Steps to Big Changes® program. In this complex environment, where there are many decision-makers and medical liabilities, making changes can be a challenging task. Leading change is important, but it also needs to be balanced […]
What do you say to people who reply you with “Don’t know”

Have you ever gotten frustrated because the first answer to any question you ask others is, “Don’t know”. What can you say to help others to answer your question? How do you get others to reply you without giving you a blank look? How do you handle such passive aggressive response? Handling “I don’t know” […]
3 Ways to increase business agility in your organisation

In my discussions with senior leaders, “business agility” is a highly coveted trait in an organisation. During the pandemic, many leaders have mentioned to me that whatever plans they have made can just be changed in the following week. There is a lot of abortive work experienced when plans keep changing every week. The challenge […]
How can we create useful change conversations during the Coronavirus (COVID-19)?

World Health Organisation had just declared a global emergency due to the Novel Coronavirus outbreak. This has caused several organisations to pull back from their normal activities and hold off on some of their plans as they “wait and see” how this development is going to pan out.
7 Ways To Stay Motivated In Your Life

“How do you motivate yourself and keep it up?” This was posted to me when Howell Mabalot interviewed me after my speech to over 1500 people in the recent Philippines HR Congress 2019. Honestly, there are times where I don’t feel exactly highly motivated, but my response to it is extremely important. This is not […]
Setting big goals can actually do more harm than good

This is a sensitive topic but I felt strongly about this. Most people teach about setting big goals or stretch goals. Some even say that if it ain’t big enough, it’s not worth doing. I find it disturbing. Most of the time, teams or individuals can’t achieve big goals. Their spirits get crushed and they […]
How can gossip help your team?

Gossip itself has always had a negative connotation – it is known to destroy teamwork, morale, build distrust and even cause talent in your organisation to leave. Yet, with the introduction of resource gossip, you could use gossip to your advantage in creating positivity and forward momentum in your team. #resourcegossip #leadership #management #smallstepstobigchanges
938NOW Radio Interview: Is training still relevant in this digital age?

Kenneth Kwan shares with Keith De Souza on Radio CNA938 on whether training is still relevant in the digital age. Click to listen.
How to win more at work and in life?

Success. Everyone wants more of it but sometimes, it seems difficult to achieve. After working with many organisations, teams and coaching leaders, I am sure that many of them want to be a lot more successful in what they are doing. My job is to help unlock their winning potential. My job is to help […]
Forget New Year’s Resolutions

…But here’s the thing: most people tend to give up on doing it. They get excited easily but they drop it when they get too busy.
So, I suggest to you, forget New Year’s Resolutions.