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Enhancing patient care in hospitals is challenging due to numerous decision-makers and the need for fast sustainable interventions. Initiating change from the ground up poses a formidable task within the dynamic hospital setting.
Deep Impact’s Small Steps To Big Changes framework guided senior leaders in mapping out strategies to achieve desired outcomes, focusing on practical problem-solving rather than traditional training. This program includes developing an empowering culture over a period. Its intentional process has helped participants create possibilities, amplify success strategies to create repeatable wins and generate momentum.
Deep Impact manages to create numerous mini-initiatives and significant outcomes; such as hospital’s operational efficiency, employee’s engagement and culture and enhance patient’s experience.
This large public integrated healthcare development in Singapore comprises an acute hospital and a community hospital. They prioritise every staff member and the care of every patient at the centre of all they do, striving to make a difference in the community.
The senior leadership team believes that engaged and satisfied employees are the key to excellent patient and caregiver service. Quality work-life, and physical and mental well-being are fundamental keys to employee satisfaction, productivity, performance, and retention. As such, there are various staff training and engagement activities throughout the year to build camaraderie and a cohesive workforce.
In their pursuit of enhancing the patient care experience, initiating change from the ground up poses a formidable task within the dynamic hospital setting. Given the multitude of decision-makers and the need for fast sustainable interventions, effecting change while safeguarding patient safety remains a significant challenge.
The senior leadership team is clear the culture of their organisation needs to be aligned with their outcomes. They identified 4 key areas they wanted to improve on:
5Ds Framework for Translating Training Interventions to Business Outcomes
By using Deep Impact’s proprietary framework, they used Small Steps To Big Changes®, to help senior leaders map out how to reach their desired results. Participants came into the program being briefed that the program was not about attending training, but rather it was a means to solve real challenges at work.
This program includes not just training, but developing an empowering culture over a period. This intentional process has helped participants create possibilities, amplify success strategies to create repeatable wins and generate momentum.
In this organisation, each participant had to discuss with their reporting officer a mini-initiative they wanted to work on after the training before embarking on a 3-month journey to follow up on it. This ensures alignment with their department’s interest.
At the end of the journey, participants have to prepare a short presentation to a member of the senior leadership team and share the measurable results they have achieved. In addition, a survey was conducted with their collaborators to ensure that participants created a safe environment for ideas to flow and act upon.